The surge in pricing is hitting people who have chosen to pay wholesale prices for their power, which is typically cheaper than paying fixed rates during good weather, but can spike when there's high demand for electricity. Willoughby is one of many Texans stuck with sky-high electricity bills after a freak winter storm wreaked havoc on the state's electricity grid. What about other … customers that had this same thing happen to them?" "Fortunately, I had $17,000 in the bank that they could take out. "It is devastating to me," Willoughby told As It Happens host Carol Off. The money was auto-deducted from his account, eating up his entire savings. The 63-year-old retired army veteran was charged $16,847.35 US ($21,251.25 Cdn) for the privilege of keeping the lights on inside his Royse City, Texas, home while other Texans huddled in blanket forts and burned their furniture to stay warm. The utility’s Customer Outreach Resource Effort team has reached out to nearly 6,000 customers to offer them more than $11 million in assistance in the first three months of this year alone.Scott Willoughby thought he dodged a bullet when his electricity kept running during the brutal Texas cold snap. You can apply online or call (210) 353-2222. The Residential Energy Assistance Partnership or REAP provides up to $400 in payment assistance per year for eligible customers. Electric vehicle charging should be done overnight, CPS Energy said. On peak demand days, between 2 p.m.-10 p.m., customers are asked to avoid using large appliances and set thermostat higher than 78 degrees if their health permits. Customers can view the energy they’re buying in near real-time via My Energy Portal, a feature in Manage My Account, CPS Energy’s free online service center.Ĭustomers can also follow the Beat the Heat campaign to help manage energy bills, conserve energy, and support state grid reliability. The customer’s account will be reviewed periodically, and necessary adjustments will be made based on the actual usage, according to a news release.ĬPS Energy said customers can also receive text notifications when their bills are trending up so they can adjust their energy use and manage consumption throughout their remaining billing cycle. The customer’s annual energy bill is averaged over the past year, a small percentage is added to cover environmental factors and changing fuel costs, then the bill paid is the resulting amount every month. The city-owned utility offers a budget payment plan. Most customers we’re able to speak with receive help to get them back on track.” “For those with high bills, please call us. “We want to help our customers by providing simple tips to stay comfortable, save energy and prevent bill shock,” said Hardwick. "We are looking at probably in total for customers to see around a $50 average increase from May to June," said Deanna Hardwick, CPS Energy’s Executive Vice President of Customer Strategy.ĬPS Energy urges customers with high energy bills to reach out to the utility’s helpful energy advisors for direct assistance and learn about other resources to save energy and money. The city has experienced several record hot days this month with temperatures well above 100 degrees. CPS Energy is offering assistance to customers who may experience bill shock as the June heat wave has kept air conditioners and fans working overtime.
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